Our oldest daughter had a volleyball game on Saturday. After spending Friday evening at a 40th birthday party, “rough,” or “In the Hurt Locker” was an accurate way to describe me on Saturday. The hubby slept most of the evening on Saturday, and I should have joined him! But the fun we had on Friday night was totally worth the pain today. We ended the night with an interesting conversation that was sparked by a question, “What would you do if you won $30 million dollars tomorrow?” It really provided a great insight into how everyone thinks. My friends all discovered that I would be like a pro athlete….buy the biggest house, never lift a finger again, buy a Bentley, and do just about every over-the-top thing known to man. I thought everyone else would want to do the same things. Yea…not so much. Oh well, I guess I will be alone on my private island in the Caribbean. Peace and quiet sounds like a good idea right now.
After the volleyball game, we decided that we should grab some Mexican food. The hubby likes Mexican because he can easily get gluten-free food, and my daughter likes it because she can get her favorite food…tacos. You have a mom that loves to cook and your favorite food is a taco?! I may have to give her up for adoption.
We stopped at this place in St. Peters, Missouri called Sombreros Authentic Mexican Cuisine and Sports Saloon. This appears to be a newer place, and the signage was really nice and fresh. It is in a decent location, so I would assume that they would get a fair amount of patrons.
We walked in and were seated and given chips and salsa immediately. The chips were decent as was the salsa. Nothing special, but we ate the entire basket in about 5 minutes. Now, if you were at any other Mexican restaurant, you would have another basket of chips as soon as the last crumb was eaten. But not here. There were no extra chips for us. In fact, I’m pretty sure that they forgot we were there. My daughter and I went to use the restroom and discovered that this place can’t seem to make up their mind on which type of soap dispenser that they want to use. While I was in the stall, I could hear her saying…”which dispenser should I use.” She found them all to be empty. I’m wondering how the staff washes their hands. Once I joined her at the sink, I discovered that there were soap dispensers attached to the sinks, both of which were empty. Then I saw that there was a free standing, decorative soap dispenser sitting between the 2 sinks. I thought, AH HA…this must be where the soap is. No dice, that one was empty as well. Just when I was about to give up, I found the 4th soap dispenser attached to the wall and decided to give that one a try. Finally, we had discovered soap. Thank goodness!
After the 5 minute fiasco in the bathroom, I figured that we would have fresh drinks and chips when we got back to the table. Yep, wrong again. There was nothing. About 20 minutes after we ordered, the waitress come over and said that they were waiting on my husband’s fajitas. I’m not sure what that meant considering he and I both ordered fajitas. We were finally able to ask her (because she came back to the table for the first time since we ordered) for some more chips. My husband also requested more water.
The waitress came back again, but this time she brought our food. Halleluah…it has been almost 30 minutes and we are starving. The hubby has to have corn tortillas and I requested flour. We opened them up while the waitress was there just to ensure that they had given us the correct tortillas. Shocker, they had given us both corn tortillas, AND they were all broken in half and dried out. Yummy! We sent them back; it would be tough to eat fajitas with tortillas that were broken in half.
After about 5 minutes she came back to the table with my flour tortillas and Paul’s corn tortillas. She dashed away without checking the tortillas (wrapped in foil) herself or waiting for us to check them. The picture below shows what she brought for Paul.
I’m not sure what is all over the tortillas, but it was GROSS and broken. I would assume that the corn tortillas were dried out and they covered it in oil in hopes of softening it. It was awful. Paul pushed them to the side and ate the tortilla filling and beans/rice without a tortilla. The worst part is that the waitress did eventually come back and saw the tortillas sitting there broken and greasy, she immediately turned red and then turned around and left. She never once asked if everything was ok nor did she offer to get us any additional drinks. There was a guy that was walking around the restaurant, I assume he was a busser, he finally asked if we wanted something else to drink.
The waitress came back and asked if we needed anything else. We asked for the check. She picked up some of the dirty plates and completely ignored the broken tortillas. She knew that the situation was not good. While we were waiting for our check I took the picture below:
It’s sad to know that someone put their money into this place. Where is a manager or the owner? Why is there a sugar caddy on my table that is dirty and still has a price tag on it? Details, details, details. If I hadn’t been sitting at that table for way to long, I never would have noticed the tag. If the waitress had checked the tortillas before bringing them out, she would have discovered that they were bad. If someone checked the bathrooms more often, they wouldn’t have 3 empty soap dispensers. This restaurant has so much potential. The food that I had was just average. It tasted like every other Mexican restaurant. But, the restaurant itself is a very nice place. The setting is nice, and it is really big. The hubby has said that he will never go back to this place. I probably wouldn’t either.
Have you ever experienced something like this? What did you do to make the situation better, or did you simply avoid going back?